Internet terms and acceptable use policy

General Information

The Office now internet package it allows monthly band width limits subject to our fair use policy. Should the users suffer though disconnections or connectivity, we will not be held responsible for tenant’s loss of income or expenses. For current prices please contract reception. info.allenhousebusinesscentre.co.uk

Officenow Broadband

All our broadband contracts are on a calendar month notice, just give us by e mail notice to increase, decrease, or cancel your internet package, and we will arrange the rest.

Monthly Broadband Options Description
Superfast shared General shared internet is based on customers sharing 20meg uploads and downloads, which will be contested and each customer has a maximum of 5 meg at any one time
Superfast 10 Superfast 10 give your company a dedicated 10 meg upload and 10 meg down load, with its own static IP address
Superfast 15 Superfast 15 give your company a dedicated 15 meg upload and 15 meg download, with its own static IP address
Superfast Unlimited Superfast unlimited give your company the choice to choose your speeds uncontested, with its own static IP address

Acceptable use policy

Introduction

This policy sets out the rules that apply when you use services provided by Riverway Properties Ltd (“Allen House Business Centre”). Allen House Business Centre may change this policy at any time, effective upon the posting of the updated policy to this site. Please check regularly for updates.

General

You must not use Allen House Business Centre’s services:

  • for any unlawful purpose;
  • to send, receive or store any material which is offensive, indecent, defamatory or menacing (as reasonably determined by Allen House Business Centre); or
  • to send, receive or store any material which infringes copyright, trademark or other any other intellectual property law.

Email and Usenet News

You may not use any Allen House Business Centre service to:

  • send duplicative, unsolicited e-mail messages (commercial or otherwise), or to collect the responses from unsolicited email;
  • send an offensive, indecent or harassing message to another user of the Internet, including any message which is offensive to people on the grounds of gender, race, colour or religion; or
  • send messages for the purpose of fraud and/or with the intention of committing a criminal offence.

You must ensure that your use of mailboxes does not adversely affect the proper functioning of Allen House Business Centre’s systems, including where mailboxes:

  • receive large volumes of undeliverable mail;
  • have forwarders set to other mailboxes where mail cannot be delivered, or have forwarders or auto-responders that generate circular loops.

If you run a mailing list using our services, you should comply with Linx Current Best Practice. You are responsible for keeping records to show that each subscriber has given their consent to their inclusion on the mailing list.

You must not breach any guidelines or restrictions of any news group. The following are expressly prohibited:

  • excessive cross-posting, posting of irrelevant material or advertisements;
  • posting binaries to non-binary news groups:

Web Hosting

If you have purchased Allen House Business Centre hosting services which include unlimited web-space, this web-space may be used for any legitimate website content but must not be used to store backups, downloads, archives or other non-web based content.

Internet Access

You must not use your Internet connection, or allow or enable anther person to use your Internet connection, to:

  • attempt network scan, denial of service attack or any other possible hacking activities; or
  • send any email that breaches section 2 of this policy.

You must not use our services to send data which has forged addresses or which is deliberately constructed to adversely affect remote machines. You must not configure your PC as an open relay system.

You must ensure that any system you connect to the Internet conforms to all applicable Internet Engineering Task Force (IETF) standards.

Suspension and Termination

Your use of Allen House Business Centre internet services requires you to comply with this Acceptable Use Policy. If you do not do so, Allen House Business Centre may suspend or terminate your service.

Allen House Business Centre or its agents may run manual or automatic system tests (including scanning for open mail relays or unsecured proxy servers) to assess compliance.

Although Allen House Business Centre reserves its right to immediately suspend or terminate services which have been used in breach of this policy, provided that the breach does not require immediate remedy, Allen House Business Centre will usually contact you during business hours to inform you of the actions needed to resolve the issue before it suspends service. Otherwise, if urgent action is required, Allen House Business Centre will contact you after suspension to advise what actions you need to take to rectify the situation.

Restoration of any and all services suspended as a result of breach of this policy will be considered on a case-by-case basis. Allen House Business Centre will not restore a service where there is history of similar misuse:

You are responsible for keeping your contact details with Allen House Business Centre up to date. Where Allen House Business Centre is unable to contract you at an address you have given, it will address any email correspondence to ‘postmaster’ at your domain address/es.

Internet Watch Foundation

Allen House Business Centre abides by any ‘notice and take down’ recommendations communicated to Allen House Business Centre by the Internet Watch Foundation.

Please send reports of any suspected breach of this Acceptable Use Policy to info@allenhousebusinesscentre.co.ukThis email address is being protected from spambots. You need JavaScript enabled to view it. .

Fair use policy

Introduction

Our fair usage policy is designed to make sure that your internet service is quick and reliable whenever you use it from one day to the next.

A minority of tenants use peer to peer or file sharing software, which constantly sends and receives video or other very large files, over a large amount of time. This activity uses a large amount of bandwidth which can have a dramatic effect on the traffic in our network and has a detrimental effect on the service our tenants can receive.

We frown upon anything that causes constant excessive use of our network and we have therefore implemented the following policy.

Core Hours (8am-8pm) Peak Hours (8pm-8am)
50GB MONTHLY LIMIT FUP Applies

We believe that this is the fairest way of guaranteeing a quality and reliable service to all of our tenants, whenever they need it.

Am I Likely To Be Affected?

If you don’t use any peer to peer or file sharing software, it is unlikely that you will ever be affected by this policy. If you are affected, we will contact you by email to let you know that your usage at peak hours is excessive and is affecting the demand on the network. This email will be sent to the email address you have supplied to us. It will contain advice on how to reduce your usage.

If, your usage is still excessive, we will contact you again to ask you to reduce your bandwidth during peak hours. If we have to contact you on a third occasion, it will be to advise you that we are restricting your bandwidth during peak hours for the benefit of our other tenants.

What Happens If I Am Affected?

During peak hours, all tenants will share bandwidth with each other and be separated from the other tenants on the network. The amount of bandwidth available for affected tenants will be at least as much as for those tenants unaffected by the policy.

The speed that affected tenants experience when downloading at peak hours will therefore depend on what these tenants are doing. If they are browsing the internet or downloading email, they will experience normal broadband speed. However, if they are using peer to peer software they will experience slow broadband speed.

Malicious Spyware and Viruses

If your computer equipment has become infected with any form of malicious code, intended to cause damage or harm to user’s machines or our network, you must make reasonable attempts to remove all traces from your equipment.

Any machine to harbour such code is in a position to spread and is therefore a security risk to our network and tenants. In these circumstances, we will disconnect your internet connection until we are satisfied that your machines are free from such code and the security risk is no longer apparent.

Allen House Business Centre holds the right to suspend or cancel connection to its internet services if a tenant uses the service in a manner Allen House Business Centre deems unacceptable or illegal. This includes, but is not limited to peer to peer file sharing of material covered by copyright, email abuse, port scanning and attempting unauthorized access to secured networks

WE RESERVE THE RIGHT TO CHANGE TERMS AT ANY TIME